SHIPPING & RETURNS
SHIPPING POLICY
ALL DALLA ROSA ATELIER PRODUCTS ARE HANDMADE, BUT THERE ARE TWO CATEGORIES: MADE-TO-ORDER AND RTS (READY TO SHIP).
OUR MADE-TO-ORDER PRODUCTS TAKE AT LEAST 42 DAYS.
SOME CUSTOM ORDERS MAY REQUIRE ADDITIONAL TIME.
OUR RTS PIECES TAKE BETWEEN 2-5 DAYS TO SHIP OUT.
RETURN & EXCHANGE POLICY
DALLA ROSA ATELIER DOES NOT OFFER RETURNS OR EXCHANGES ON ANY PIECES -CUSTOM/MADE-TO-ORDER OR RTS (READY TO SHIP). ORDERS CANNOT BE CANCELLED OR ADJUSTED AFTER 48 HOURS OF PURCHASE DUE TO OUR PRODUCTION PROCESS. IF YOU CANCEL WITHIN THE 48 HOURS, YOU WILL RECEIVE YOUR MONEY BACK LESS A 3% RESTOCKING FEE.
CUSTOMER SATISFACTION IS VERY IMPORTANT TO US! SINCE WE DON'T DO RETURNS OR EXCHANGES, PLEASE FEEL FREE TO LEAVE SIZING INFO AND MEASUREMENTS IN THE COMMENT BOX IN YOUR CART, OR EMAIL US WITHIN 48 HOURS OF PURCHASE-- FOR MADE-TO-ORDER ONLY. THIS WAY WE CAN HELP ENSURE THE PERFECT FIT!
WE WILL REVIEW ANY PRODUCTS CONSIDERED DEFECTIVE ON A CASE BY CASE BASIS. ANY DEFECTS MUST BE ADDRESSED WITHIN 10 DAYS OF YOUR PACKAGE DELIVERY.